• Introduction
• London & Offshore Insurers
  • Introduction
  • Portfolio Management
  • Individual Claims Administration
  • Captive Claims Management
  • Audits
  • Pre-Renewal Assessments
  • Run-Off Management
• Australian domiciled Insurers
  • Introduction
  • Portfolio Management
  • Individual Claims Administration
  • Captive Claims Management
  • Claims, Underwriting and Service Provider Audits
  • Pre-Renewal Assessments
  • Run-Off Management
• Insureds, Captives & Non-Insurance Entities
  • Introduction
  • Claims Management
  • Litigation Management
•  

Whether a start-up insurer looking for claims support or an existing business with need for specialist assistance, DCS Asia Pacific can compliment your existing claims administration arrangements.

With increasing focus on independence and business practices, insurers are recognising that it is not always appropriate to cede claims handling authorities and duties to overseas coverholders.

DCS Asia Pacific specialise in the complete management and administration of London insurers’ Australian and Asia Pacific  claims portfolios, providing cradle to grave services from initial notification to conclusion.  We act under separate delegated authorities, which are tailored to meet each client’s specific requirements.

Our main objective is to proactively manage and administer as many claims in-house as possible in order to minimise the use of external representation.  We recognise, however, that by its nature, commercial lines business can be litigious and we have therefore established a panel of tried and trusted solicitors, adjusters and experts to assist where necessary.

We adopt a conclusion driven approach to claims and litigation management aimed at reaching a prompt, practical and equitable solution to any dispute whilst minimising the financial impact of the claim to the insurer and paying heed to the commercial relationships between all involved parties.

Utilising our bespoke claims system, we provide our clients with real time access to live claims data through our Client Extranet and up to the minute progress reports on any claim. In addition, our clients are able to obtain current claims reports at the press of a button.

DCS Asia Pacific can arrange for and manage a secure client trust account to be set up in the local currency facilitating a monthly or quarterly transfer, therefore simplifying any market collection process and minimising bank and transfer charges.

The diversity of our client base gives us greater information regarding any claim trends that may develop, enabling us to provide underwriters with market intelligence highlighting any areas of concern within a specific class or profession without divulging any specific client sensitive information.  We consider that it is an essential part of DCS Asia Pacific’s role to act as a  reliable source of local market and legislative information to any underwriter based in London.

In addition we recognise the importance of the London broker and our claims system allows nominated brokers access to view limited data regarding their client’s claims.  Access is limited to ensure utmost confidentiality is maintained.  Correspondence can be directed via, or copied into the broker according to the preferences of the client and broker.

We adhere to the highest standard of claims management as demanded by the London market, whilst providing our clients with local knowledge of practices, laws, rates and service providers.