our services

Portfolio Management

Whether a start-up insurer looking for claims support or an existing business with need for specialist assistance, DCS Asia Pacific can compliment your existing claims administration arrangements.

DCS Asia Pacific specialise in the complete management and administration of insurers’ claims portfolios, providing cradle to grave services from initial notification to conclusion. We act for each client under a separate delegated authority, which is tailored to meet each client’s specific requirements.

Our main objective is to proactively manage and administer as many claims in-house as possible in order to minimise the use of external representation. We recognise, however, that by its nature, commercial lines business can be litigious and we have therefore established a panel of tried and trusted solicitors, adjusters and experts to assist where necessary.

We adopt a conclusion driven approach to claims and litigation management aimed at reaching a prompt, practical and equitable solution to any dispute whilst minimising the financial impact of the claim to the insurer and paying heed to the commercial relationships between all involved parties.

Utilising our bespoke claims system, we provide our clients with real time access to live claims data through our Client Extranet.  Clients have the ability to obtain current claims reports at the press of a button and underwriters and claims personnel can receive instant email notice of new claims or pertinent movements on their account.

The diversity of our client base gives us greater information regarding any claim trends that may develop, enabling us to warn underwriters at an early stage of any areas of concern within a specific class or profession without divulging any specific client sensitive information.